Privacy Policy for Low Properties

Last Updated: April 16, 2025

Welcome to Low Properties (https://lowproperties.com), a real estate matching platform operated from Hyderabad, Telangana, India. At Low Properties, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile applications, or services (collectively, the “Services”), including browsing property listings, submitting inquiries via our Super Agent Contact Form, or interacting with our platform.

By using our Services, you consent to the practices described in this Privacy Policy, in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws. If you do not agree with this Privacy Policy, please do not use our Services.

1. Information We Collect

We collect information to provide and improve our Services, connect you with real estate opportunities, and ensure a secure experience. The types of information we collect include:

1.1 Personal Information

Provided by You: When you submit inquiries through our Contact Form or register an account (if applicable), we may collect:
- Name (e.g., “Ramu Intiperu”)
- Email address (e.g., “example@gmail.com”)
- Phone number (e.g., “+91 9876543210”)
- User type (e.g., “buyer” or “agent”)
- Messages or preferences (e.g., “Interested in a 2BHK in Hyderabad”)
- Other Input field data
Account Information: If you create an account, we may collect your username, password (encrypted), and other registration details.

1.2 Non-Personal Information

Usage Data: We collect information about how you interact with our Services, such as:
- Pages visited (e.g., property listing for “Semi Furnished 2BHK With Parking Lot”)
- Time spent on the website
- Search queries (e.g., “apartments in Hyderabad”)
- IP address, browser type, device type, and operating system
Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. For example, cookies may store your browsing preferences or session data.

1.3 Dummy Data

For demonstration purposes, our Services may display placeholder data (e.g., sample property listings, prices, or floor plans). This data is not linked to real individuals and is not treated as personal information.

2. How We Use Your Information

We use your information to provide, maintain, and enhance our Services. Specific uses include:

Processing Inquiries: To connect you with real estate agents via the Super Agent Contact Form, we share your details (e.g., name, email, phone) with assigned agents or third-party partners to respond to your requests.
Lead Management: We collect and distribute leads to agents or internal teams to facilitate real estate transactions, as outlined in our Terms and Conditions.
Communication: To send you updates, confirmations, or responses related to your inquiries (e.g., “Your inquiry has been submitted”), via email or phone.
Service Improvement: To analyze usage patterns, troubleshoot issues, and enhance features (e.g., optimizing property search functionality).
Personalization: To tailor content, such as recommending properties based on your search history or preferences.
Legal Compliance: To comply with applicable laws, such as the Information Technology Act, 2000, or respond to legal requests.

3. How We Share Your Information

We may share your information in the following circumstances:

With Real Estate Agents: Your inquiry details (e.g., name, email, phone, message) are shared with assigned agents to fulfill your request (e.g., connecting you with agent “ziraffi” for a property).
With Service Providers: We work with third-party providers (e.g., Third Party CRM for lead management, email services) to process data on our behalf. These providers are contractually obligated to protect your information.
For Legal Purposes: We may disclose your information to comply with legal obligations, respond to government requests, or protect our rights, as permitted under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, subject to equivalent privacy protections.

We do not sell your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience. Cookies may include:

Essential Cookies: Required for website functionality (e.g., maintaining your session).
Analytics Cookies: To track usage and performance (e.g., Google Analytics).
Preference Cookies: To remember your settings (e.g., preferred property types).

You can manage cookie preferences through your browser settings, but disabling cookies may limit some features of the Services.

5. Data Security

We implement reasonable security measures to protect your information, such as encryption, secure servers, and access controls, in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:

Inquiry data (e.g., name, email) may be retained for up to 3 years to manage leads and follow-ups.
Usage data may be retained in anonymized form for analytics.

When no longer needed, we securely delete or anonymize your information.

7. Your Rights

Under applicable laws, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal retention requirements.
Objection: Object to certain uses of your data (e.g., marketing).

To exercise these rights, contact us at support@lowproperties.com. We will respond within a reasonable timeframe, typically 30 days, as required by law.

8. Third-Party Links

Our Services may contain links to third-party websites (e.g., agent profiles, payment gateways). We are not responsible for the privacy practices or content of these websites. Review their privacy policies before providing personal information.

9. International Users

Low Properties operates from Hyderabad, Telangana, India. If you access our Services from outside India, your data may be transferred to and processed in India, subject to Indian laws. By using our Services, you consent to this transfer and processing.

10. Children’s Privacy

Our Services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we learn that a child’s data has been collected, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@lowproperties.com
Address: Boduppal, Hyderabad, Telangana 500072, India

We will respond to inquiries within a reasonable timeframe, in accordance with applicable laws.